Damon: I’ve participated in the support forums, but that’s just the problem — how many people don’t take the time to register a separate forum account and complain? How many of them were simply dissatisfied and left? I don’t think that there’s any problems with Mint per say, I just think that Mint made a bad business decision and launched before there were enough features to overcome users’ objections to the online/free business model and the need to give up very private information.

Again — I’m not critiquing the business model or the featureset, I’m critiquing the business decision to launch with the current featureset and the decidedly so-so marketing splash that it created.

Yes, we’re still having issues with some folks & connecting all of their accounts (still working on these issues). Let’s remember, however, that not all customers are going to have issues adding (the general add rate is always higher than the failure rate) & that forums are not always a solid indicator as to how large the problems are (out of the 50k registered accounts we had during the first two weeks after TechCrunch, how many do you think could’t add an account?). The add account issues are very complex, unfortunately, and we are working on the issues in product, engineering & with our provider.

We will also be rolling out some features later this month. We’re launching them as quickly as we can based on the feedback received during the public & private beta.

If your looking for specific features, simply make recommendations in the forums and/or contact us directly. I can assure you that I roll the requests up to product & upper management.

Regards,
Damon