Why Redhat’s Losing Market Share

Check this out:

RHN Fail

Yeah, that’s what you see when you visit rhn.redhat.com — which you need to use to administer redhat subscriptions. I can’t get my servers to subscribe while the site’s down, and I can’t manage my entitlements or buy new ones.

One of my consulting projects has been on hold for days while RHN sorts itself out. Worse, you can’t even log in to report the problem. If you click on the “contacting us” link, you get taken to a page with a couple of mailing lists. Well, why join a mailing list? I know the site’s down. I want to file an engineering report. I click the last option, which is supposed to allow me to file such a report. It says I need to log in to file a report. FAIL.

It does seem that there’s some awareness of the problem. Poking around in the rest of the redhat.com domain, I got messages like this:

Why’s Redhat losing market share? They can’t even run a website well. Who’s going to trust their server distro when they can’t get a website right?